Quality is an ever-extending goal - the better you are, the better you need to be. The management of the quality process is infinite, and marked only by milestones, never by completion! RLDE recognizes that, to fulfill our goal of self-evident quality, we need to constantly improve our deliverables to match the increasing expectations of our customers. With standardization being the key to all growth - professional, personal and financial. RLDE reviews all its processes periodically and enhances them regularly. In the pursuit of the highest level of Customer Satisfaction, and the business growth arising from this, RLDE has adopted the 8 principles of Quality Management.

The customer focused organization
Organization depends on its customers, and therefore need to identify and understand their present and future needs in order to be able to meet the customers’ requirements and, indeed, to strive to exceed them. 

Management is not an administration activity; and leadership is needed to provide unity of purposed, direction and to create an environment in which people in the organization become fully involved in achieving the organization’s objectives.

 Involvement of people
People’s co-operation and involvement allows for their ability to be fully and effectively used for the organization’s benefit.

Process approach
For the results to be achieved efficiently the resources and activities of the organization need to be managed as processes.

System approach to management
Identifying, understand and managing a system of interrelated processes for achieving objectives contributes to effectiveness and efficiency of the organization.

Factual approach to decision making
Effective decisions are based on the logical and intuitive analysis of data and factual information.

Mutually beneficial supplier relationship
Such a relation between the organization and its suppliers well enhance the ability of both organizations to create value


















"Quality means meeting every requirement of our customer and exceeding them"